Contact Propel

Most questions we receive fall into a handful of categories, and several of them have an answer you can act on straight away. It is worth a quick look below before sending a message.

Trouble signing in. Use the “Forgot password?” link on the sign in page. A reset link is sent to the email address on the account. If nothing arrives within a few minutes, check the spam folder before contacting us — reset emails are frequently filtered.

A proposal did not generate. Generating a proposal uses AI credits attached to your account. If generation stops with an error, the credits page inside the app shows your current balance and recent usage. If the balance is fine and generation still fails, send us the proposal title and roughly when you tried, and we can look into it.

Questions about what Propel can do. The home page has a long FAQ covering proposal structure, editing, templates, and what is stored. The templates page explains what each proposal structure contains.

Privacy and data requests. Our privacy policy describes what is collected and how long it is kept. If you want your account and its content deleted, say so in your message and include the email address on the account so we can identify it.

What happens to this message. Submissions from this form are stored in Propel's database so the team can read and respond to them. They are not published anywhere and are not used for advertising. We do not currently publish a support email address; this form is the way to reach us.

A useful message usually includes what you were trying to do, what you expected to happen, and what happened instead. Screenshots are helpful but cannot be attached here — describe what you saw and we will ask for more if we need it.